This topic broadens our discussion of operational excellence in Healthcare started in Part 1 by opening discussion focused on the Key Performance Indicators (KPIs) used within healthcare that accurately reflect the focus and progress towards achieving operational excellence through improved efficiencies.
Whether you are from a payer, insurer, provider, or IT solutions background, no doubt you have felt the intuitive sense that the proper and creative use of information technology can have a transformational impact on healthcare costs throughout the entire payer-provider-consumer value-chain.
How does your organization measure progress? What KPIs are you currently using to measure your progress towards achieving operational excellence? Are traditional indicators truly reflective of the changing dynamics across the entire healthcare value-chain? What are your thoughts?
Submitted by:
Joe Korzon
Novagistix Consulting Group
Phone: (413) 596-2212
email: joseph.korzon@novagistix.com
www.novagistix.com
